| Contact Person | General Contact | Technical Questions | Spare Part Requests | Product Questions | Claims/Complaints | Vacation / Closing Period | Communication Language / Country | Shipping | Responsible Colleague |
| Aleksandra Nowicka-Piekarska: | a.nowicka@planikafires.com | service@planikafires.com or projects@planikafires.com | service@planikafires.com | projects@planikafires.com | Remember to add Freshdesk ticket number in error description Open a ticket at https://planikafires.com/service-help/ Planika needs the serials number on the product and a video, before creating the claim. Use the standard reply Planika claim in Freshdesk. Customers can also create the claim on the link themself to get in direct contact with Planika | Polish/ English Poland | logistics@planikafires.com | CH |
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